This is not to show-off that how good is my skill to complain to others to make thing works. In fact, before this, I had already kept one of my eyes to this company(local) which constantly providing a lousy services since long time ago. Every time I responded our issues to local management, the management would only provide a lips-service which led to very mad of me. My responds about the service issue and together with other issues would not less than 30 emails! And, out of which, only those which were very minimal issues got dissolved and all the significant issues left unattended. The worse part was that the management would only reply the emails with same wording to me and this is one of the points which made me went mad this bad and went to complain about their irresponsible attitude. As 9Gag posts quote, "One doesn't simply do this, but when I do, I make it to the effective-st possible!"
And, the day after, the local management finally responded about their faulty:
Disconnection and Login Difficulty Issue
Dear valued players,
We are sorry regarding the major disconnection and login difficulty occurred since the **** is changed into Free Server. We are grateful to the enthusiasm and loyal player to continue provide feedback corresponding to this issues.
Corresponding to this unexpected critical issue, the upgrade action has been taken, including upgrade the hardware facilities, bandwidth and related equipments to improve the services.
Although the upgrading action doesn’t obviously improve the disconnection and login difficultly issues, we have fully cooperated to our developer, ******* to investigate this issues.
Concerning to the frequent maintains and login difficulty after weekly maintenance, it is due to the adjustment taken by developer to the server program in order to determine the source problem to cause this issues.
After the investigation in these weeks, the major disconnection problem has been minimized from last weeks onwards after developer has performed the adjustment on the server program.
Currently, the developer is continues to monitor and investigate the login difficulty issues to resolve the relevant problem recently. Meanwhile, we will continue to urge the developer to fix this issue.
Furthermore, we have request the bonus activates from developer to response your passion support and the activates are estimate to publish from next week onwards.
Your patience is much appreciated. **** ***** apologizes for any inconvenience caused and thank you for your continue support.
This whole incident wouldn't actually mean that the service provider is actually at the losing side from that complaint. In contrast, this should mean that the service provider actually lucky to have a group of customers who are so care about the service and hence, despite the provider was forced to implement additional capacity to provide a better service, which subsequently increase its operating costs, it should actually mean that the service had already improved, compared with last time and hence able to attract more customers and leading to higher profitability level.
This whole incident wouldn't actually mean that the service provider is actually at the losing side from that complaint. In contrast, this should mean that the service provider actually lucky to have a group of customers who are so care about the service and hence, despite the provider was forced to implement additional capacity to provide a better service, which subsequently increase its operating costs, it should actually mean that the service had already improved, compared with last time and hence able to attract more customers and leading to higher profitability level.
Lastly, hope that after this incident, the local service provider will not be continuing to have a passive and irresponsible attitude but pro-active in what they are doing.
